10-11-2019, 10:42 AM
I'm getting a green screen with sound.
If you experience a green screen with sound when you try to watch Netflix, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Amazon Fire TV/Stick
Android phone or tablet
Apple TV
Blu-ray Player
iPad
Mac computer
Nvidia Shield
Roku
Smart TV
Windows computer or tablet
Xbox One
All other devices
https://help.netflix.com/en/node/12428
If you experience a green screen with sound when you try to watch Netflix, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Amazon Fire TV/Stick
Android phone or tablet
Apple TV
Blu-ray Player
iPad
Mac computer
Nvidia Shield
Roku
Smart TV
Windows computer or tablet
Xbox One
All other devices
https://help.netflix.com/en/node/12428